| Quality of the service | Completely unsatisfied | Lightly unsatisfied | Neither satisfied nor unsatisfied | Lightly satisfied | Completely satisfied |
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| Speed of attention | Completely unsatisfied | Lightly unsatisfied | Neither satisfied nor unsatisfied | Lightly satisfied | Completely satisfied |
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| Driver's performance | Completely unsatisfied | Lightly unsatisfied | Neither satisfied nor unsatisfied | Lightly satisfied | Completely satisfied |
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| Condition of the vehicle | Completely unsatisfied | Lightly unsatisfied | Neither satisfied nor unsatisfied | Lightly satisfied | Completely satisfied |
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| Ship's support | Completely unsatisfied | Lightly unsatisfied | Neither satisfied nor unsatisfied | Lightly satisfied | Completely satisfied |